FAQ - Frequently Asked Questions
How is my order shipped?
All orders are shipped via USPS. You will received a shipping notification via email once your item (s) order has shipped. Once your order has been shipped out your tracking information will be sent out to the email you provided upon check out. Designs by DEI is NOT responsible for missing or stolen orders. If the item was shipped to the correct address and was seen as delivered via tracking, it is your responsibility to contact the US Postal Service, and file a claim regarding your missing merchandise.
Our "Standard Shipping is USPS first class mail, if your package weighs over a pound or "Priority Shipping" is chosen at checkout, then we will send your packages this way.
What is the shipping time?
All items are prepared with love upon shipping. Most items are shipped within 5 - 10 business.
What is my order processing time?
Our standard processing time (time it takes to get your order ready to ship out) is 1-3 business day (Monday-Friday) on all RTS (ready to ship) items. Processing time depends on the volume of orders received at the time. Orders are not processed on weekends or holidays. If you place an order on the weekend your order process will begin the next business day.
Preorders will begin shipping 7-10 business days after the preorder close date. Please do not combine RTS and Preorder items on the same order if you are needing them right away. We do NOT split ship any orders, so your entire order will not ship until all items are finished and ready to go.
Did my order go through?
An order confirmation e-mail is sent immediately after the order is placed. Check your inbox and junk mail, and add shop@designsbydei.com to your contact book for future purchases. If it is missing, chances are that your order did not go through correctly. Please contact us and we’ll sort it out!
Can I change my order?
We start working on your order as soon as it is placed, so there is a very limited time-frame in which you can amend or cancel it. If you would like to make any changes, please contact us as soon as possible by email shop@designsbydei.com
Can I add items to my order?
Unfortunately we cannot add items to an existing order. Please place a new order with the extra items and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hrs. of the original order.
If you still can't find what you're looking for, send us an email shop@designsbydei.com, we're happy to help!